Steps to Help You Navigate the Capital One Data Breach

Capital One Data Breach

Recently, another major industry data breach was announced—this time from Capital One. According to the US Department of Justice, one hacker gained access to 140,000 Social Security numbers, 1 million Canadian Social Insurance numbers, 80,000 bank account numbers and an undisclosed number of names, addresses, credit scores, and other information.

If you're one of the 106 million individuals who holds a Capital One credit card, we’re here to help you navigate through the situation. Here are steps you can take to protect yourself from this data breach.

  • Place a credit freeze on your file with all three of the credit-reporting bureaus for free. This makes it harder for scammers to open a new account or apply for credit in your name. Each bureau will provide you with a PIN that allows you to lift the freeze should you need to apply for credit. Click on the following links to start the process: Equifax, Experian, Transunion.
  • Monitor your monthly statements and account activity. If you see suspicious activity, notify the company immediately.
  • Fraudsters may also try to use this incident to scam you. Please use extra caution and do not click on any links or download attachments from suspicious emails.
  • Do not provide any personal information to anyone who contacts you claiming to need to verify personal information.
  • Regularly check your credit report for incorrect information. You are entitled to one free copy of your credit report every 12 months from each credit reporting company. You can obtain this at www.annualcreditreport.com or by calling 1-877-322-8228.
  • Change your passwords for online accounts to protect yourself from fraud on other platforms. Hackers tend to routinely try the same combination for other sites if they have your information.
  • Set up multi-factor authentication if it’s available for your online accounts. This would require a text message or call to the user’s phone prior to gaining access to accounts. 
  • Add a fraud alert to your credit file. This will warn creditors that you may be an identity theft victim and that further verification is needed prior to moving forward.
    If you’re signed up for Identity Theft Recovery Services through your Partner Colorado checking account and determine you were affected, call us and we can help you start this process. If you’re not signed up, call us and a representative can help you sign up, a fee may apply.*
    If you have additional questions, Capital One set up a website with all the information regarding this recent data breach.
     
    *Fee may be applied, see Fee Schedule for applicable fees. Click here for full terms and conditions.