Contact Us

Virtual Branch

Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan or simply ask a question, we have you covered.

Click on the “We’re here for you. Let’s Partner!” button in the bottom right corner of any page to connect with us today!

Virtual Branch Hours

Monday-Friday:     8:00 am-6:00 pm

  Video Chat Icon    Talk face to face with a representative
  Microphone Icon     Talk to a representative from your computer
  Phone Icon     Have a representative call you directly     
  Chat Icon     Chat online with a representative     








How to Change or Reset Your PIN (Personal Identification Number)

Debit and Credit Cards
Call 1.833.998.4766 and follow the prompts to change or reset your PIN on our automated phone system. 

ATM Cards
Call our Contact Center at 303.422.6221 and a representative will make this change for you. 

Total Solutions Contact Center

Hours: Monday-Friday between 8:00 am—6:00 pm (Mountain Time)

Text Us

Mailing Address

P.O. Box 1346
Arvada, CO 80001-1346

Secure Message

Hours: Monday-Friday between 8:30 am-5:30 pm (Mountain Time)

Contact us securely by logging in to Online or Mobile Banking and select "Messages" option.

Lost or Stolen Debit/Credit Cards

Use Mobile Card Controls to deactivate your card immediately right from your smartphone. This important fraud prevention tool is part of our free Mobile Banking. Visit the Mobile Card Controls page for more information.

Business Hours: (303) 422-6221
Toll Free: (800) 367-2474
After Hours: (800) 543-5073
Outside US/Canada: (727) 570-4881

Blocked Cards After Hours

If your debit or credit card has been blocked and it’s after our normal business hours, please call this number for assistance.

  • (855) 961-1602

Email Us

Send us an email:

Branch Locations

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