Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan or simply ask a question, we have you covered.
Click on the “We’re here for you. Let’s Partner!” button in the bottom right corner of any page to connect with us today!
Virtual Branch Hours
Monday-Friday: 8:00 am-6:00 pm
|Talk face to face with a representative|
|Talk to a representative from your computer|
|Have a representative call you directly|
|Chat online with a representative|
How to Change or Reset Your PIN (Personal Identification Number)
Debit and Credit Cards
Call 1.833.998.4766 and follow the prompts to change or reset your PIN on our automated phone system.
Call our Contact Center at 303.422.6221 and a representative will make this change for you.
Total Solutions Contact Center
Hours: Monday-Friday between 8:00 am—6:00 pm (Mountain Time)
- Phone: (303) 422-6221
- Toll Free: (800) 367-2474
- Fax: (303) 425-7186
- TTY Hearing Impaired: (303) 422-6221
P.O. Box 1346
Arvada, CO 80001-1346
Hours: Monday-Friday between 8:30 am-5:30 pm (Mountain Time)
Contact us securely by logging in to Online or Mobile Banking and select "Messages" option.
Lost or Stolen Debit/Credit Cards
Use Mobile Card Controls to deactivate your card immediately right from your smartphone. This important fraud prevention tool is part of our free Mobile Banking. Visit the Mobile Card Controls page for more information.
Blocked Cards After Hours
If your debit or credit card has been blocked and it’s after our normal business hours, please call this number for assistance.
- (855) 961-1602
Send us an email: firstname.lastname@example.org
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