Fraud Security Alerts

Automated Alerts for Suspicious Card Activity

Partner Colorado Credit Union partners with Falcon Fraud to provide added security to all your Partner Colorado debit and credit card transactions. With Falcon Fraud Protection, fraudulent activity can be stopped before you become aware of it.

If suspicious activity occurs on your debit or credit card, Partner Colorado Fraud Service Center will immediately contact you to verify the suspicious charge. As an added security measure, it greatly reduces your risk of becoming a victim of identity theft and card fraud. If a transaction falls outside your normal spending patterns, Partner Colorado Fraud Service Center will contact you one in the following ways:

During Normal Business Hours

  1. If you have a mobile phone number on file with us, you will receive fraud alerts via text message.1
  2. If you do not have a mobile phone number on file with us, you will receive a call at the home phone number associated with your account.
  3. An email will be sent 60 minutes following the initial text message, or immediately prior to the outbound call. 

After Business Hours

  1. If you have a mobile phone number on file with us, you will receive fraud alerts via text message.1
  2. An email will be sent 60 minutes following the initial text message. 

If you need to update your contact information, please log in to Partner Colorado Online Banking and access the “Settings” option. You can also call us at (303) 422-6221; or visit your nearest Partner Colorado branch

Once you inform the fraud center that the transaction in question is unauthorized, we will immediately block your card. You will then need to contact Partner Colorado so we can help with next steps, including the dispute process and options for issuing you a new card.

Please note that Partner Colorado Fraud Service Center will verify your identity, but will never ask you for your full card number, expiration date, or the security code on the back of your card.

 

Learn More About How Partner Colorado Fraud Alerts Work

  Text Message (SMS) Alerts Voice Call Alerts

Enrollment

All Partner Colorado cardholders are automatically enrolled into Falcon Fraud Alerts.

If you have a mobile phone number on file with us, you will receive alerts via text message.1

To add a mobile phone number or update your contact information, you can:

If you do not have a mobile phone number on file, you will receive a call at the home phone number associated with your account.

Notifications received from

86975

(303) 422-6221 (during business hours)
 

First notification

Partner Colorado Fraud Service Center will send a text message to the cell phone number we have on file. The text message will provide the following information:

  • The last 4 digits of the card number used
  • The amount of the transaction
  • The name of the merchant making the charge
  • Reply options

Reply YES if the transaction is authorized or reply NO if it is unauthorized. You will also have the option to opt out of alerts by replying STOP.

Partner Colorado Fraud Service Center will call and first authenticate your identity. Please remember that the fraud representative will not ask for complete information, such as your full Social Security number or full card number.

You will then have the option to indicate if the transaction in question is authorized or unauthorized.

If the transaction is unauthorized

If you reply NO, indicating the transaction is unauthorized, we will temporarily block your card to prevent any additional fraudulent activity.

If you confirm the transaction is unauthorized, your card will be blocked and you can contact us for next steps. You can call us at (303) 422-6221 or visit your nearest Partner Colorado branch.

If the transaction is authorized

If you reply YES, indicating the transaction is authorized, you will receive a second text message thanking you for confirming the activity and letting you know your account is safe for continued use. Your card will remain active and no further action is required.

Your card will remain active and no further action is required.

If you do not  respond to the Fraud Center's initial contact attempt

If you do not respond to the initial Partner Colorado Fraud Service Center text message, they will send an email followed by a voice call to the home number on file in an attempt to reach you.

If you miss the call from Partner Colorado Fraud Service Center, the representative will leave a message that includes a case number and a phone number to call and verify the transaction. You can also contact Partner Colorado during normal business hours to review.

 

Important Text Alert Information

Do NOT click on any links, only respond yes or no to the alert; when in doubt call us; use mobile card controls to freeze the card or call (855) 961-1602 after hours.

Below is sample of the text message alert.

 

Sample Falcon Alert Text Message

1Mobile data charges apply.