Help Center

Frequently Asked Questions

Below is a list of questions that are commonly asked by Partner Colorado members. If you do not see the answer below to your question, please call us our Total Solutions Contact Center during normal business hours for further assistance. 

What is Partner Colorado's Routing Number?
How do I enroll in Online Banking?
I forgot my Online/Mobile Banking password. How do I reset it?
I forgot my username for Online/Mobile Banking. How do I reset it?
I forgot my security questions for Online/Mobile Banking. How do I reset them?
I'm having trouble logging in to Online/Mobile Banking.
How do I report a lost or stolen debit/credit card?
How do I report fraud on my account?
How do I update my address or other contact info?
How do I report that I'm going out of town? I don't want my debit/credit card transactions blocked due to Partner Colorado's fraud detection system.
 What is the difference between my current balance and my available balance?
How do I reorder checks?
How do I redeem my credit card rewards points?
How do I apply for a loan or open a new membership?
What are the credit union's locations and hours?
How do I open an account with Safe Harbor Private Banking for my cannabis related business?
How can I apply for a business loan?
Where do I send my loan payment?

Q. What is Partner Colorado Credit Union's Routing Number?

  • 302075306

 

 

Q. How do I enroll in Online Banking?

  • Go to the Log In page in Online Banking and click on the red "Register" button and follow the prompts.

 

 

Q. I forgot my Online/Mobile Banking password. How do I reset it?

  • Log in to Online Banking with your username. When the prompt comes up to enter your password, you should see an option for "I forgot my password". Click on the link and follow the prompts.
  • Or, call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you. 

 

 

Q. I forgot my username for Online/Mobile Banking. How do I reset it?

  • Go to the Log In page in Online Banking and click on the "I forgot my username" link and follow the prompts.
  • Or, call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you. 

 

 

Q. I forgot my security questions for Online/Mobile Banking. How do I reset them?

  • Please call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you. 

 

 

Q. I'm having trouble logging in to Online/Mobile Banking. 

  • Please call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you.

 

 

Q. How do I report a lost or stolen debit/credit card?

  • Use Mobile Card Controls to deactivate your card immediately right from your smartphone and order a new one. This important fraud prevention tool is part of our free Mobile Banking. Visit the Mobile Card Controls page for more information. Or call us:

 

 

Q. How do I report fraud on my account?

  • Please call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you.

 

 

Q. How do I update my address or other contact info?

  • Please call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you or stop by your nearest Partner Colorado location.

 

 

Q. How do I report that I'm going out of town? I don't want my debit/credit card transactions blocked due to Partner Colorado's fraud detection system.

  • Please call our Total Solutions Contact Center at 303.422.6221 during regular business hours and a representative will assist you.

 

 

Q. What is the difference between my current balance and my available balance?

  • The current balance is the total amount of funds in your account. The available balance is your current balance minus any transactions still pending to clear your account.

 

 

Q. How do I reorder checks?

  • To re-order personal and business checks on our website, click here or call our Total Solutions Contact Center at 303.422.6221. Make sure you have our routing number, your ten-digit checking account number and the last check number of your last order of checks. 

 

 

Q. How do I redeem my credit card rewards points?

  • If you haven't already done so, you'll need to create your online account at www.scorecardrewards.com so you can log into your rewards account. Once your account is created, You can view your reward balance, search and view all available redemption options and more! You can also call Reward Headquarters at 800.854.0790.

 

 

Q. How do I apply for a loan/open an account?

  • You can apply for a loan online here.
  • You can open an a new membership here. 

 

 

Q. What are the credit union's locations and hours?

  • To view all of our locations and hours, click here. 

 

 

Q. How do I open an account with Safe Harbor Private Banking for my cannabis related business?

  • Please visit the Safe Harbor Services website for more information. 

 

 

Q. How can I apply for a business loan?

  • Business loans are offered through our partner Centennial Lending, please call our Total Solutions Contact Center at 303.422.6221 to find out how to apply. To learn more about our Business Services click here. 

 

 

Q. Where do I send my loan payment?